Shipping Policy

Free UK Shipping

At Dumpling Squishy UK, we're delighted to offer Free Shipping on all orders.

Order Processing

All orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

During peak periods, processing times may be slightly longer, but we will always do our best to get your order on its way as quickly as possible.

Delivery Timeframes

Estimated delivery time is 5–8 business days, including processing time.

Delivery times may vary depending on your location and carrier availability.

While we aim to meet all delivery estimates, delays can occasionally occur due to factors outside our control, including adverse weather conditions, transportation disruptions, customs inspections, or peak seasonal demand.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor your delivery's progress.

Please allow up to 48 hours for tracking information to become active after dispatch.

Delivery Partners

To ensure reliable delivery throughout the United Kingdom, we use trusted courier partners including:

• Royal Mail
• Evri
• Yodel

The delivery service used will depend on your location and the most efficient shipping option available.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

We cannot be held responsible for delays, lost parcels, or additional costs resulting from incorrect or incomplete address information.

Lost or Delayed Parcels

If your order appears to be significantly delayed or you believe your parcel may be lost, please contact our support team and we will assist in investigating the shipment with the carrier.

Contact Us

If you have any questions regarding shipping, please contact our customer support via our contact page.